Customer's Terms and Conditions

AYKA Info Services LLP

Customers Terms and Conditions

20th August, 2024,

This Site/ Application/ Services is/are operated /powered by Intrella Technologies Private Limited Mysuru and owned by AYKA Info Services LLP, Mysuru (“Savis”).

These terms and conditions (“User Terms”) apply to Your visit to and use of the Site whether through a computer or a mobile phone, the Service and the Application, as well as to all information, recommendations and or services provided to You on or through the Site, and the Application. This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

By clicking on the “I ACCEPT” button or by using Savis’ services, you are acknowledging and consenting to be bound by these User Terms. PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THESE USER TERMS BEFORE YOU USE THE SITE. If You do not wish to accept any of the User Terms, then please do not use the Site or avail any of the services being provided therein. YOUR AGREEMENT TO THESE USER TERMS SHALL OPERATE AS A BINDING AGREEMENT BETWEEN YOU AND SAVIS IN RESPECT OF THE USE AND SERVICES OF THE SITE. Your access and use of the Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and SAVIS. These Terms expressly supersede prior agreements or arrangements with you. SAVIS may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason. Supplemental terms may apply to certain Services, such as policies for a particular event, activity or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Services. Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Services.

Your acceptance of the User Terms shall be deemed to include your acceptance of the privacy policy available at https://www.savis.in By accepting these User Terms, you also allow Savis to send you promotional emails and SMS alerts from time to time.

IT IS HEREBY EXPRESSLY CLARIFIED THAT THESE USER TERMS WILL NOT APPLY TO CORPORATE ENTITIES WHO ARE GOVERNED BY THE SAVIS CORPORATE TERMS OF USE. HOWEVER, ALL AUTHORIZED USERS TAKING ‘SAVIS CORPORATE SERVICES’ I.E., FOR CUSTOMERS WHO ARE AVAILING SERVICES UNDER THE DIRECT ARRANGEMENTS BETWEEN CORPORATE ENTITIES AND SAVIS SHALL ALSO BE GOVERNED BY THESE USER TERMS.

DEFINITIONS

All of the defined and capitalized terms in these User Terms will have the meaning assigned to them here below:

  1. “Account” shall mean the account created by the Customer on the Application for availing the Services provided by Savis.
  2. “Applicable Laws” shall mean and include all applicable statutes, enactments, acts of legislature or parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority, tribunal, or a court of India.
  3. “Application” shall mean the mobile application “Savis Services” updated by Savis from time to time.
  4. “Convenience Fee”/” Access Fee”/ “Service charges” shall mean the fee payable by the Customer to Savis for the Service i.e., for availing value-added services including but not limited to technology services, door to door service, customer support and cashless payment options. Convenience Fee may also include any such fee that may be charged by third parties towards providing access to a particular location.
  5. “Cancellation Fee” shall mean a fee payable by You, towards cancellation of a Service or a booking as detailed in Clause 7 of these User Terms and the Cancellation policy.
  6. “City of Operation” shall mean a city in which the Customers and Professionals avail and render the services respectively. For clarity, the services rendered by the Professionals and availed by the Customers shall be in the same city.
  7. “Customer/ You” means a person who has an Account on the Application.
  8. “Professional” shall mean and include such individuals as may be evaluated, appointed and trained by an operator associated with us to provide the said services and persons who are registered with Savis to provide services within the City of Operation.
  9. “Fare” shall mean such amount payable by You in Indian Rupees, which is reflected on the Application, as the fare payable towards the specific Service. Fare may depend on several factors such as the availability of materials, variation in the rates etc., at the time, city and may also reflect the charges that may have been stipulated by the respective Governments from time to time. It may include components to reflect any promotions carried out by Savis.
  10. “Force Majeure Event” shall mean any event arising due to any cause beyond the reasonable control of Savis.
  11. “Savis” or “us” or “we” or “our” shall mean AYKA Info Services LLP, a company having its registered office at # 103, 1st Floor 3rd Main, 8th Cross, Ramakrishna Nagar I Block, Mysuru, Karnataka, India, which expression shall, unless it be repugnant to the context or meaning thereof, be deemed to mean and include all its successors, affiliates and permitted assigns.
  12. “Registration Data” shall mean and may include the present, valid, true and accurate name, email ID, phone number and such other information as may be required by Savis from the Customer from time to time for registration on the Application.
  13. “Service” shall mean the services provided by our professionals through the Site.
  14. “Service(s)” means the facilitation of the services by Savis through the Application or via a telephone request at the call centre of Savis, or booking on the Site.
  15. “Site” shall mean the Application and the website https://www.savis.in operated by Savis or any other software that enables the use of the Application or such other URL as may be specifically provided by Savis.
  16. “Substitute” shall mean another professional arranged for service the Customers to his/her destination, in the event of any unforeseen occurrence.
  17. “Total Service Fee” may comprise one or more of the following components that shall be levied to the service based on various parameters including but not limited to distance travelled, time taken for the service, city in which the service is hailed, time of the day, availability of Professionals nearby –
    • Minimum fare
    • Base fare
    • Third party charges like insurance premium (if applicable)
    • Past dues (if any); and
    • Applicable taxes.

    *Both fares and peak charges may vary on the basis of various market dynamics such as cost of living, materials pricing, interest rates, demand and supply situation, etc

  18. “T&Cs” and “User Terms” shall mean these Customer terms and conditions.
  19. “TPSP” shall mean a third-party service provider.

ELIGIBILITY

You will be “Eligible” to use the Services only when You fulfil all of the following conditions:

  1. You have attained at least 18 (eighteen) years of age.
  2. You are competent to enter into a contract under the Applicable Laws.

If You reside in a jurisdiction that restricts the use of the Service because of age, or restricts the ability to enter into contracts such as this User Terms due to age, you must abide by such age limits.

REGISTRATION AND ACCOUNT

  1. You understand and acknowledge that You can register on the Site only after complying with the requirements of this Clause 3 and by entering Your Registration Data.
  2. You shall ensure that the Registration Data provided by You is accurate, complete, valid, true and is updated from time to time. We shall bear no liability for false, incomplete, old or incorrect Registration Data provided by You.
  3. You are solely responsible for maintaining the confidentiality of Your Registration Data and will be liable for all activities and transactions that occur through Your Account, whether initiated by You or any third party. Your Account cannot be transferred, assigned or sold to a third party. We shall not be liable for any loss that You may incur as a result of someone else using Your password or Account, either with or without Your knowledge.
  4. We reserve the right to suspend or terminate Your Account with immediate effect and for an indefinite period, if We have a reason to believe that the Registration Data or any other data provided by You is incorrect or false, or that the security of Your Account has been compromised in any way, or for any other reason We may find just or equitable.
  5. Except for the Registration Data or any other data submitted by You during the use of any other service offered through Site (“Permitted Information”), Savis does not want You to, and You should not, send any confidential or proprietary information to Savis on the Site or otherwise, unless otherwise is required by Applicable Laws. In accepting these User Terms, you agree that any information or materials that You or individuals acting on Your behalf provide to Savis other than the Permitted Information will not be considered confidential or proprietary.
  6. It is Your responsibility to check to ensure that You download the correct application for Your device. We are not liable if You do not have a compatible mobile device or if You download the wrong version of the Application for Your mobile device. We reserve the right to terminate the Service and the use of the Application should You be using the Service or Application with an incompatible or unauthorized device.
  7. You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes. You will not, in your use of the Services, cause nuisance, annoyance, inconvenience, or property damage, whether to the Third-Party Provider or any other party. In certain instances, you may be asked to provide proof of identity to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity.
  8. We allow You to open only one Account in association with the Registration Data provided by You. In case of any unauthorized use of Your Account please immediately reach Us at savis.infoservices@gmail.com.
  9. In case, you are unable to access Your Account, please inform Us at savis.infoservices@gmail.com and make a written request for blocking Your Account. We will not be liable for any unauthorised transactions made through Your Account prior to the expiry of 72 (seventy-two) hours after You have made a request in writing for blocking Your Account, and shall not have any liability in case of Force Majeure Event.

SERVICES

The Services constitute a technology platform that enables users of SAVIS’s mobile applications or websites provided as part of the Services (each, an “Application”) to arrange and schedule listed services with independent third-party providers of such services, including independent third-party transportation providers and independent third-party logistics providers under agreement with SAVIS (“Third Party Providers”).

YOU ACKNOWLEDGE THAT SAVIS DOES NOT PROVIDE SERVICES AND THAT ALL SUCH SERVICES ARE PROVIDED BY INDEPENDENT THIRD-PARTY CONTRACTORS WHO ARE NOT EMPLOYED BY SAVIS OR ANY OF ITS AFFILIATES.

  1. The Services allows You to send a request through Savis to a Professional on the Savis network. The Professional has sole and complete discretion to accept or reject each request for Service. If the Professional accepts a request, Savis notifies You and provides information regarding the Professional- including Professional name, telephone contact details of the Professional and such other details as Savis may determine.
  2. Savis shall procure reasonable efforts to bring You into contact with a Professional, subject to the availability of Professional in or around Your location at the moment of Your request for such services.
  3. By using the Application or the Service, You further agree that:
    • You will only use the Service or download the Application for Your sole, personal use and will not resell or assign it to a third party.
    • You will not use an account that is subject to any rights of a person other than You without appropriate authorization.
    • You will not use the Service or Site for unlawful purposes.
    • You will not try to harm the Service, Site or our network in any way whatsoever.
    • You will provide Savis with such information and documents which Savis may reasonably request.
    • You will only use an authorized network to avail the Service.
    • You are aware that when requesting Services, whether by message, via Site or calling the call centre of Savis, standard messaging charges, data charges, voice charges, as applicable, of the Your and Our phone network service providers, will apply.
    • You will comply with all Applicable Law from Your country of domicile and residence and the country, state and/or city in which You are present while using the Site or Service.
    • You are aware of and shall comply with the Information Technology Act, 2000 and the rules, regulations and guidelines noticed thereunder.
  4. Savis reserves the right to immediately terminate the Service and the use of the Application in the event of non-compliance with any of the above requirements. Further, Savis will store the information provided by You or record your calls for contacting You for all Service-related matters. You shall promptly inform Savis on any change in the information provided by You.
  5. Savis or an authorized representative of Savis, shall provide information regarding services, discounts and promotions provided by Savis on the Savis App or by way of an SMS or email to Your registered mobile number/registered email ID. You also have the option to discontinue receiving such information at any point of time. To discontinue receiving such information, you may at any point of time visit the specific link provided in the Site to discontinue the same.
  6. SAVIS WILL BE ENTITLED TO PROCESS AND TRANSFER YOUR INFORMATION AS AND WHEN IT DEEMS FIT AND IT MAY STORE OR TRANSFER YOUR INFORMATION IN A SERVER OUTSIDE INDIA OR THE COUNTRY WHERE YOU ARE LOCATED IN ORDER TO PERFORM SAVIS’S OBLIGATIONS UNDER THESE CUSTOMER T&C.
  7. You agree to grant Savis a non-exclusive, worldwide, perpetual, irrevocable, royalty free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in your information, in any media now known or not currently known, with respect to Your information. YOU AGREE AND PERMIT SAVIS TO SHARE YOUR INFORMATION AND/OR PERMITTED INFORMATION, WITH THIRD PARTIES.
  8. You agree and permit Savis to share any information provided by You with third parties in order to facilitate provision of certain value-added services offered by such third parties to You and/or to provide certain value-added services to You by Savis. You hereby expressly consent to receive communications from Savis/ third parties offering value-added services to You through Your registered phone number and/or e-mail id and/or the Site. You agree that You will not hold Savis responsible for any such communications received from third parties, nor will any such communication amount to spam, unsolicited communication or a violation of Your registration on the national do not call registry.
  9. Savis will be entitled to enter into any tie-up in terms of joint-venture or otherwise with any other institution engaged in the business of providing services analogous and/or similar to those herein contained. In such case, depending upon the modality and the mechanism as may be devised, you will be provided with the services by Savis jointly and/or severally with the party/ies in joint venture. You hereby give Your irrevocable consent and permission to such a tie-up. In the event of such a tie-up, the terms and conditions herein contained will, mutatis mutandis, become applicable in respect of such tie-up arrangement also.
  10. Savis bears no responsibility and liability for delays and losses suffered by You or caused to You as a consequence of the Substitute professional.

CONFIRMATION OF SERVICE BOOKING

  1. Savis shall, upon receiving the booking request from You in the manner set out above, proceed to confirm or decline the booking based on the availability of Professional at the time and location, which shall be informed to You vide the application or SMS or email. In the event the booking is confirmed, you shall check the booking details including but not limited to time and place, and if there is incorrect detail, the same needs to be informed to us immediately by calling our call centre.
  2. Upon confirmation of booking, a One Time Pin (OTP) shall be provided on the Application which shall be further shared by the Customer with the Professional. In the event that the Customer does not provide OTP to the Professional, Professional shall not be responsible for not starting the services.
  3. You shall bear the consequences and damages for any delay that may be caused to You due to Your failure to check the confirmation message via the application, SMS or email or failure to inform Savis of the incorrect details immediately.
  4. Certain selective customers will be eligible to avail the Service under a ‘Guest Booking’ feature, provided by Savis. Such customers will also be bound by the terms and conditions set out herein.

PAYMENT

  1. Savis shall provide an estimate of the Total Service Fee to You at the beginning of every Service. Such an estimate provided by Savis shall be subject to change on account of several factors and shall be different to the actual Total Service Fee levied at the end of service. The Customer shall pay the actual Total Service fee shown at the end of the service in accordance with terms mentioned herein.
  2. You understand and accept that the Total Service Fee, including the applicable taxes, shall be payable by You to Savis immediately upon completion of the Service. Any difference arising at the end of the service from the estimate shall be payable by You to Savis immediately upon completion of the Service. Convenience Fee / Access Fee charged by Savis towards the value-added services provided by Savis, as part of the Service or otherwise, shall be determined and amended at the sole and absolute discretion of Savis.
  3. You understand and agree to pay such Additional Fee, which will form part of the receipt of the Total Service Fee.
  4. You shall be required to pay such Cancellation Fee in terms of Clause 7, which will form part of the receipt of the Total Service Fee.
  5. Savis shall provide a receipt of the Total Service Fee payable by You at the end of the Service, however, invoices from Savis, Professional or TPSP shall be provided to You on request. You may raise a request for a copy of the invoices from our Site.
  6. You understand and agree to pay all applicable taxes included as part of the Total Service Fee.
  7. You shall choose to pay the Total Service Fee by the modes of payment available to You by Savis on the Site, in addition to Cash payment to the Professional after the completion of the Service.
  8. You may choose to pay the Total Service Fee payable by You, in cash directly to the Professional upon completion of the Service, only if the chosen method of payment is Cash or in such other case the Application may permit you to pay Cash.
  9. You will be required to provide relevant payment details including Credit Card / Debit Card / Net Banking details (“Card Details”) to process payment of the Total Service Fee and You authorize Savis and an entity authorized by Savis for providing payment gateway/processor services (“Payment Processor”) to access the Card details for processing the payment of Total Service Fee. In this respect, it is clarified that the Payment Processor whose services are utilized for the purposes of the Site and/or Application and/or Services shall be compliant with PCI-DSS (Payment Card Industry – Data Security Standard) or such other standard notified by the relevant authority from time to time. By using the services of the Payment Processor, you understand and agree to the Terms and Conditions of the Payment Processor as may be issued by the Payment Processor from time to time. Your authorization:
    • Permits Savis and the Payment Processor to debit or credit the bank account or debit/credit card account associated with Your payment details;
    • Permits Savis and the Payment Processor to use Your Card Details for the processing of transactions initiated by You by accessing your account;
    • Subject to the prevalent laws, will remain in effect as long as You maintain an Account (and if You delete Your Card Details or Account, SAVIS or the Payment Processor will not be able to process any further transactions initiated by You); and
    • Is subject to any other terms and conditions of the Payment Processor specified through the Application, SMS or other methods from time to time.
  10. Savis offers You the facility of making an online payment through an E-Wallet powered by a third-party payment processor (“Wallet Service Provider”). E-Wallet money will not be applicable on bookings made through the phone or while the user is not logged into his/her Account on the Site. The processing of payments, in connection with Your use of the E-Wallet will be subject to the terms, conditions, and privacy policies of the Wallet Service Provider that Savis engages for the purpose. Savis will not be responsible for any errors by the Wallet Service Provider in any manner and any dispute arising out of such errors shall be directly settled between You and the Wallet Service Provider. Further, even in cases of E-Wallet payments, all Additional Fee shall have to be paid by You, to the authority or person concerned or if already paid by the Professional, to the Professional. When You choose to make an E-Wallet payment, Savis shall collect the Total Service Fare or any part of the Total Service Fare on behalf of the Professional/TPSP who will be responsible for providing the such Services.
  11. Payment for the Total Service Fee can be made to Savis on credit subject to the terms provided at Savis Credit TNC. Further, even in cases of Savis Credit payments, all Additional Fee shall have to be paid by You in cash, to the authority or person concerned or if already paid by the Professional, to the Professional. When You choose to make Savis Credit payment, Savis shall collect the Fare on behalf of the Professional/TPSP who will be responsible for providing the required services.
  12. Any payment related issue, except when such issue is due to an error or fault with the Application must be resolved by You and the relevant Payment Processor. Savis shall not be responsible for any unauthorized use of Your E-Wallet during or after availing the Services on the Site.
  13. Subject to these Customer Terms, the Total Service Fee paid by You is final and non-refundable, unless otherwise determined by SAVIS. If any amount paid by You is fully or partially refundable for any reason, such amounts will be refunded to You by SAVIS to the same account from which the payment was made or if the same could not be processed successfully then as vouchers to be used in the Application. You may contact SAVIS and/or its Affiliates for any issues arising therefrom.
  14. Any payment processing-related issue not caused by an error or fault with the Application must be resolved by You and the relevant Payment Processor.
  15. You agree that use of certain Promo Codes/ Vouchers may result in different charges for the same services and shall not have a bearing on charges applied to You unless the Promo Codes have been specifically made available to You.
  16. In the event of a default or failure to pay the Total Service Fee for any reason by You:
    • SAVIS may restrict You from booking a new Service through the Application until the outstanding Total Service Fee in respect of the previous Service(s) has been paid by You;
    • You agree and acknowledge that SAVIS shall recover any outstanding dues payable by You for Service(s) in respect of which Total Service Fee has not been paid; and
    • You will be responsible, and must pay, for all costs incurred by SAVIS (including costs for which SAVIS may be contingently liable) in any attempt to collect any monies owed by You to SAVIS’s Professionals under these Customer Terms including debt collection agent costs, repossession costs, location search costs, process server costs and solicitor costs on a solicitor/client basis.

CANCELLATION POLICY

  1. Savis will notify on the Application a Cancellation fee upon cancellation of a Service. You agree and acknowledge that You may cancel Your request for Services at any point of time subject to a Cancellation Fee which is explained at https://www.savis.in You shall be notified of the applicable Cancellation Fee in advance whenever You attempt to cancel a booking/service request. The notification shall be on the Application and/or the Site. You understand and agree to pay such Cancellation Fee as per the payment terms in Clause 6 of these Terms as part of the Total Service Fee of the subsequent Service or pay such outstanding Cancellation Fee before availing the subsequent Service.
  2. Savis shall provide a receipt of the Cancellation Fee, if any, payable by You for every cancellation in terms of the table above for such cancellations, however, separate invoices raised by the TPSPs for the Cancellation Fee, and Savis for the Convenience Fee on cancellations shall be provided to You on request. You may raise a request for a copy of the invoices from the Support page.
  3. The Cancellation Fee shall be payable by You immediately upon levy. However, Savis may, at its sole discretion, include such Cancellation Fee payable by You as part of the Total Service Fee payable from Your subsequent Service.
  4. The mode of payment of the Cancellation Fee shall be in terms of Clause 6 of these User Terms.
  5. This Clause 7 shall not apply to corporate services availed pursuant to the terms and conditions.

SAVIS USER TERMS

  1. You shall not misbehave with the Professional or distract the Professional or act in violation of Applicable Law. In the event You are found to be involved in the activities set out above, you shall be liable to pay a fine to us and we shall also have the right to terminate the Service. In the event You fail to pay fine after the completion of the Service, we may at our discretion, take such steps as may be available to us under Applicable Law. You shall also be blacklisted as a result of non-payment of the fine or misbehaving as the case may be, and in such event, Your Account may be terminated by Savis.

CUSTOMER RELATIONSHIP MANAGEMENT

  1. All issues, opinions, suggestions, questions and feedback while availing our Services can be communicated to us via several modes such as self-serve app or website or email. After completion of the service, you are entitled to give a suitable rating for the service. You agree to be fair, accurate and non-disparaging while leaving comment, feedbacks, testimonials or reviews on or about the Services or Services.
  2. Reporting of any issue needs to be within 30 (thirty) days of the happening of the issue, failing which, such issue will not be entertained.
  3. Any issue reported on channels other than the above may be addressed by Savis only on a best-effort basis. Savis takes no liability for inability to get back on other channels.
  4. Savis shall endeavour to respond to Your issues within 2 (two) working days of Your reporting the same and endeavour to resolve it at the earliest possible. It is hereby clarified that issues are resolved on severity basis.

EMERGENCY SERVICES TO CUSTOMER

  1. By accepting these User Terms and on pressing the button on the Savis App, you consent to Savis using its best endeavours to provide You with assistance during a safety incident, emergencies or distress, as per Savis’ internal policies on emergency response. Savis may undertake remedial action(s), including, but not limited to the following:
  2. When you press the button and report a safety incident, the Savis representative may escalate the incident internally or liaise with any third-party security service providers to assist You and/or deploy response teams to Your location.
  3. Savis may inform any government authorities, such as the concerned police station, about the incident and seek their assistance; Savis may also provide such authority (ies) with your personal information including but not limited to your exact GPS location, your registered email ID and mobile number to enable them to take appropriate steps to assist You.
  4. Savis may engage third party security providers to assist You and Savis in addressing the incident. For this purpose, Savis may share your personal information, including but not limited to, your exact location, your registered email ID and mobile number with third parties such as a security services provider, to enable them to take appropriate steps to assist you and solely to resolve the incident.
  5. Further to the above, you may receive telephone calls from a Savis representative and/or the relevant response team at the time of seeking help and in the duration that the incident is being resolved, and the same shall not be construed as breach of TRAI guidelines, in as much as these would be made for Your security and safety purposes.
  6. Under this clause, you give Your express consent to permit Savis to undertake the above along with any ancillary actions that may be required to facilitate an effective emergency response.
  7. Savis will not be liable for any deficiency of service, provided to You under this clause on a best-efforts basis, and this clause does not, in any manner, restrain You from seeking any other form of assistance from any other party.

FORCE MAJEURE

  1. We shall not be liable for any failure to perform any obligations under this User Terms, if the performance is prevented, hindered or delayed by a Force Majeure Event and in such case our obligations under this User Terms shall be suspended for so long as the Force Majeure Event continues.

INDEMNIFICATION

  1. By accepting these User Terms and using the Service, You agree that You shall defend, indemnify and hold Savis, its affiliates, their licensors, and each of its officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (a) Your violation or breach of any term of these User Terms or any Applicable Law or regulation, whether or not referenced herein; (b) Your violation of any rights of any third party, including the TPSPs or (c) Your use or misuse of the Application or Service.

LIABILITY

  1. The information, recommendations and/or Services provided to You on or through the Site, the Application and Savis call centre are for general information purposes only and do not constitute advice. Savis will reasonably keep the Site and its contents correct and up to date but does not guarantee that (the contents of) the Site is free of errors, defects, malware and viruses or that the Site is correct, up to date and accurate.
  2. Savis shall not be liable for any delays etc. as the Service is dependent on many factors not in Savis’ control. You must book Your Service after taking into account traffic and weather conditions, political rallies, natural calamities, traffic barricades, personal vehicle breakdowns and other unexpected delays.
  3. In the event, there is a delay by the professional in reaching the location beyond 30 (thirty) minutes of the time scheduled, Savis shall only endeavour to get You in touch with the Professional assigned for Your Service.
  4. Savis shall not be liable for any damages resulting from the use of or inability to use the Site, including damages caused by wrong usage of the Site, error in call centre number, network issues, malware, viruses or any incorrectness or incompleteness of the Information or the or Application.
  5. Savis shall not be responsible for any loss of communication / information of status update and benefits. All this information will be sent on mobile number and/or email ID registered with Savis. Savis will not be responsible for appropriateness of mobile or email or any other communication medium. You shall be responsible for immediately reporting the errors, if any, occurred in the information sent to You regarding booking confirmation.
  6. IN NO EVENT SHALL SAVIS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR FOR ANY DAMAGES WHATSOEVER, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF SAVIS HAS BEEN ADVISED OF THE POSSIBILITY THEREOF.
  7. IN ADDITION, AND WITHOUT LIMITING THE FOREGOING, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SAVIS’S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE USER TERMS OR THE SERVICES RENDERED HEREUNDER, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE, PRODUCT LIABILITY, OR OTHER THEORY), WARRANTY, OR OTHERWISE, EXCEED THE AMOUNT OF Rs. 1000/- (Rupees One Thousand only).
  8. If Applicable Law does not permit the exclusion of certain warranties or the limitation or exclusion of liability, the scope and duration of such warranty exclusions and the extent of the liability of Savis shall be the minimum permitted under Applicable Law.

APPLICATION LICENSE

  1. Subject to Your compliance with these User Terms, Savis grants You a limited, revocable, non-exclusive, non-transferable and non-sub-licensable license to download and install a copy of the Application on a single mobile device that You own or control and to run such copy of the Application solely for Your own personal use and to use the Site.
  2. You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service or Site in any way; (ii) modify or make derivative works based upon the Service or Application; (iii) create Internet “links” to the Service or “frame” or “mirror” any Site on any other server or wireless or Internet-based device; (iv) reverse engineer or access the Site in order to (a) design or build a competitive product or service, (b) design or build a product using similar ideas, features, functions or graphics of the Service or Site, or (c) copy, reproduce, record, or make available to the public any ideas, features, functions or graphics of the Service or Site, or (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Service or Site.
  3. You shall not: (i) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (ii) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (iii) interfere with or disrupt the integrity or performance of the Site, the Application or Service or the data contained therein; or (iv) attempt to gain unauthorized access to the Site, the Application or Service or its related systems or networks.
  4. Savis will have the right to investigate and prosecute violations of any of the above to the fullest extent of the law. Savis may involve and cooperate with law enforcement authorities in prosecuting users who violates these User Terms. You acknowledge that Savis has no obligation to monitor Your access to or use of the Site, Service or Posted Content, but has the right to do so for the purpose of operating the Site and Service, to ensure Your compliance with these User Terms, or to comply with Applicable Law or the order or requirement of a court, administrative agency or other Governmental body. Savis reserves the right, at any time and without prior notice, to remove or disable access to any content that Savis, at its sole discretion, considers to be in violation of these User Terms or otherwise harmful to the Site, the Service or Application.

CONTENT POSTED BY CUSTOMERS

  1. Savis may accept posting of any notes, messages, e-mails, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information given by you on the Site (“Posted Content”) by You. You represent that You have obtained all permissions and consents required to post the Posted Content and such Posted Content complies with all requirements of the Posted Content. Savis shall not in any manner be responsible for or endorse the Posted Content.
  2. You agree that when posting Posted Content, You will not:
    1. Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, blasphemous, pornographic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful material or information.
    2. Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy or publicity) unless You own or control the rights thereto or have received all necessary consents.
    3. Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.
    4. Advertise or offer to sell or buy any goods or services for any business purpose, unless the Site specifically allows such messages.
    5. Conduct or forward surveys, contests, pyramid schemes or chain letters.
    6. Download any file posted by another user that You know, or reasonably should know, cannot be legally distributed in such manner.
    7. Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
    8. Deceive or mislead the addressee about the origin of a message or communicate any information which is grossly offensive or menacing in nature.
    9. Restrict or inhibit any other user from using and enjoying the Site.
    10. Violate any code of conduct or other guidelines which may be applicable for any particular Posted Content.
    11. Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
    12. Threaten the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
    13. Violate any Applicable Laws or regulations including the Information Technology Act, 2000 and the rules, regulations and guidelines notified thereunder.

INTELLECTUAL PROPERTY OWNERSHIP

  1. Savis alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to (i) the Site, Application, product, Service and any suggestions, ideas, enhancement requests, feedback, recommendations or any other offering; (ii) text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code; or (iii) other information provided by You or any other party relating to the Site, Application or the Service. Third party trademarks may appear on this Site/ Application and all rights therein are reserved to the registered owners of those trademarks. For use of any third party's intellectual property, you need to get permission directly from the owner of the intellectual property for any use.
  2. These User Terms do not constitute a sale and do not convey to You any rights of ownership in or related to the Site, the Application or the Service, or any intellectual property rights owned by Savis. You shall be solely responsible for any violations of any laws and for any infringements of any intellectual property rights caused by use of the Services or the Site/ Application.
  3. You may use information on the Site purposely made available by Savis for downloading from the Site, provided that You:
    1. do not remove any proprietary notice language in all copies of such documents and make no modifications to the information;
    2. use such information only for Your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media;
    3. do not make any additional representations or warranties relating to such information.

LINKS

  1. If permitted by Savis, you may establish a hypertext link to the Site, provided that the link does not state or imply any sponsorship or endorsement of Your site by Us. You must not use on Your site or in any other manner any Savis trademarks or service marks or any Content belonging to Savis and appearing on the Site, including any logos or characters, without our express written consent. You must not frame or otherwise incorporate into another third-party website or present in conjunction with or juxtaposed against such a website any of the content or other materials on the Site without our prior written consent.

TERM AND TERMINATION OF LICENSE AGREEMENT

  1. Unless terminated explicitly, the agreement between Savis and You is perpetual in nature upon downloading the Application and for each Service booked through the Site.
  2. You are entitled to terminate the agreement at all times by deletion of Your Account, thus disabling the use by You of the Site. You can close Your Account at any time by following the instructions on the Site.
  3. Savis is entitled to terminate the agreement at all times and with immediate effect (by disabling Your use of the Site and the Service) if You: (a) violate or breach any term of these User Terms, or (b) in the opinion of Savis, misuse the Application or the Service. Savis is not obliged to give notice of the termination of the agreement in advance. After termination Savis will give notice thereof in accordance with these User Terms.
  4. Termination of this agreement will not prejudice accrued rights of either Savis or You.
  5. Clauses 11 (Indemnification), 12 (Liability), 13 (Application License), 14 (Contents posted on Site/ Application), 15 (Intellectual Property Ownership), 17 (Term and Termination), 22 (Notice) and 24 (Applicable Law and Dispute Resolution) and such other provisions which are intended to survive the termination, shall survive the expiry/termination of these User Terms in accordance with their terms.

INVALIDITY OF ONE OR MORE PROVISIONS

  1. The invalidity of any term of these User Terms shall not affect the validity of the other provisions of these User Terms. If and to the extent that any provision of these User Terms is invalid, or is unacceptable in the given circumstances, a provision shall apply between the parties instead that is acceptable considering all the circumstances, taking into account the content and the purpose of these User Terms.

CONFLICT

In the event of any contradiction or inconsistency between this User Terms and any other agreement executed between You and Savis, the terms of the User Terms shall prevail unless the exception has been expressly agreed to in writing by making reference to the relevant Clause sought to be modified under this User Terms.

DISCLAIMER

  1. You agree that Savis is merely an electronic platform to facilitate aggregation of professional services and does not in any manner provide said services. Savis does not endorse, advertise, advise or recommend You to avail the Services of any Professional. Savis also does not guarantee or provide assurance in respect of the behaviour, actions or data of the users posted on the Site.
  2. We do not authorize anyone to make a warranty on Our behalf and You shall not rely on any statement of warranty as a warranty by Us.
  3. Savis and their representatives, officers, employees, agents and contractors shall not be liable for any loss, damage, claim, expense, cost (including legal costs) or liability arising directly or indirectly from Your use or non-use of the Service or the Site, or Your reliance upon the Service or the information contained upon the Site (whether arising from Savis or any other person's negligence or otherwise).
  4. This Site, Application and all content on the Site and the Application are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by Your access of the Site and/or Application, that Your access of the Site and/or Application and availing of Services is at Your sole risk, that You assume full responsibility for Your access and use of the Site and/or Application, and that Savis shall not be liable for any damages of any kind related to Your access and use of this Site and/or Application.
  5. All images, audio, video and text in the Site and/or Application are only for illustrative purposes. None of the models, actors or products in the images, if any is endorsing the Services in any manner. Any resemblance of any matter to anybody or anything is purely unintentional and/or coincidental.

MODIFICATION OF THE SERVICE AND USER TERMS

  1. Savis reserves the right, at its sole discretion, to modify or replace, in part or full, any of these User Terms, or change, suspend, block, discontinue or restrict your use to all or any feature of the Service or Application at any time.
  2. Savis shall not be required to notify You of any changes made to these User Terms. The revised User Terms shall be made available on the Site. You are requested to regularly visit the Site to view the most current User Terms. You can determine when Savis last modified the User Terms by referring to the “Last Updated” legend above. It shall be Your responsibility to check these User Terms periodically for changes. Savis may require You to provide Your consent to the updated User Terms in a specified manner prior to any further use of the Site and the Services. If no such separate consent is sought, your continued use of the Site, following the changes to the User Terms, will constitute Your acceptance of those changes. Your use of the Site and the Services is subject to the most current version of the User Terms made available on the Site at the time of such use.

NOTICE

  1. Savis may give notice by means of a general notice on the Service or Application, or by electronic mail to Your email address or a message on Your registered mobile number, or by written communication sent by regular mail to Your address on record in Savis’ account information.
  2. In case any query or complaint is unresolved or if you did not receive a satisfactory response from the 24*7 support, you can escalate the matter to our Grievance Officer by sharing the details of the complaint ticket created:
    • Details of the Grievance Officer: ASHOK C
      9686214815
      savis.infoservices@gmail.com
    • Details of the Nodal Officer: YOGEETHA ASHOK
      9686442033
      yogeethaashok@gmail.com

ASSIGNMENT

  1. You shall not assign Your rights under these User Terms without prior written approval of Savis. Savis can assign its rights under the User Terms to any affiliate.

APPLICABLE LAW AND DISPUTE RESOLUTION

  1. These User Terms are subject to the laws of India. Any dispute, claim or controversy arising out of or relating to these User Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Site, the Service or the Application (collectively, “Disputes”) the parties shall attempt to settle the same amicably, through negotiation and consultation at such offices of Savis as Savis may designate. In the event the dispute is not resolved internally between after at least 30 (thirty) days of negotiation, in good faith, the same shall be subject to binding and final arbitration in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time or in case the Arbitration and Conciliation Act, 1996 is no longer in force, as per any law relating to arbitration in force at the time of such reference. The reference shall be made to a sole arbitrator mutually appointed by Savis and You. The place of the arbitration shall be Mysuru, Karnataka, unless otherwise mutually agreed by Savis and You in writing. Subject to the above, any Dispute will be subject to the exclusive jurisdiction of courts in Mysuru, India.

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